Refund policy

WePrayze Publishing — Digital Products Refund & Personal-Use Policy

Digital Product Delivery

All digital devotionals, prayer journals, and printable resources are delivered electronically. No physical product will be shipped.

Once payment is completed and the digital file is available, customers will receive access to their download.

Download Access

Each purchase permits a maximum of two downloads through the provided download link. Customers are encouraged to save their PDF securely after downloading.

Refund Policy

Due to the downloadable nature of digital products, purchases are generally nonrefundable once the digital content has been successfully delivered and accessed, except where required by applicable law.

If a customer receives a defective file, an incorrect product, or experiences a download problem, WePrayze Publishing will review the issue and provide appropriate assistance, a replacement file, or a refund when warranted.

Personal-Use License

Digital purchases are licensed for individual, personal use only.

Customers may:

  • Download the purchased PDF within the permitted download limit.
  • Save a personal copy to their device.
  • Print copies for their own personal use.

Customers may not:

  • Resell or redistribute the digital files.
  • Share the PDF or download link with others.
  • Upload the files to public websites or file-sharing platforms.
  • Reproduce the devotional for commercial distribution.
  • Remove copyright notices or claim the content as their own.

All rights in the original content and artwork remain with their respective copyright owners.

Customer Assistance

For questions about a digital purchase, customers may contact WePrayze through the contact information provided on WePrayze.com.

This policy does not limit any consumer rights provided by applicable law.

 

Physical Apparel — Returns & Exchanges

Made-to-Order Merchandise

Many WePrayze apparel products are printed or produced specifically for each customer’s order.

Because these items are made to order, returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference are generally not accepted, except where required by applicable law.

Customers are encouraged to review product descriptions, available sizing charts, colors, and measurements before placing an order.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what was ordered, please contact WePrayze within 30 days of receiving the product.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

We will review the claim and arrange an appropriate replacement, refund, or other resolution.

Lost or Missing Packages

If your package has not arrived by the estimated delivery date, please contact WePrayze promptly.

Lost shipment claims should be reported within 30 days of the estimated delivery date to allow investigation with our fulfillment partners.

Return Authorization

Please contact WePrayze before sending merchandise back.

Do not return items to the address on the shipping label unless specifically instructed to do so.

Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

Consumer Rights

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.